Jules Adrian S.
Customer Support Specialist | Email, Chat & Phone | Shopify, Zendesk
10,000+ Upwork hours. 8+ years of experience. 100% Job Success. Hi, I'm Jules, a Top Rated Plus and Upwork Certified Customer Service Specialist. I help eCommerce and SaaS brands provide smooth, professional, and genuinely caring support. Whether it's resolving disputes, calming upset customers, handling inbox tickets, or managing returns. I’ve done it all with empathy and speed. ✅ Shopify, Zendesk, Gorgias, Richpanel, ShipStation ✅ Email, Chat, and Phone Support ✅ 80 WPM | Calm, clear, and customer-first ✅ Order Management, Refunds, Weekend Support I’m not just here to close tickets, I’m here to protect your brand and keep your customers coming back. If you're looking for a dependable, professional customer support specialist, let's connect and discuss how I can help grow your business!
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $11k
Billed in all: $117,644$118k
$11k in the last 6 months
Across 13 contracts
Earnings, last 30 days
Skill rankings: Top 5% in Virtual Assistance
Ranked by MRR among everyone on Upwork with the skill.
- #14Resolves Conflict216 freelancers · 🇵🇭 #2Top 6%🇵🇭#2 of 44
- #15Upselling240 freelancers · 🇵🇭 #5Top 6%🇵🇭#5 of 104
- #71Leadership Skills972 freelancers · 🇵🇭 #17Top 7%🇵🇭#17 of 309
- #77Order Management1,128 freelancers · 🇵🇭 #38Top 7%🇵🇭#38 of 562
- #140Ticketing System1,296 freelancers · 🇵🇭 #61Top 11%🇵🇭#61 of 540
- #163Gorgias1,588 freelancers · 🇵🇭 #93Top 10%🇵🇭#93 of 895
- #219Customer Retention2,511 freelancers · 🇵🇭 #71Top 9%🇵🇭#71 of 941
- #435Phone Support5,089 freelancers · 🇵🇭 #219Top 9%🇵🇭#219 of 2,568