Qasim S.

I have 10 years of experience as an IT Support Specialist. In my current position, I respond to client calls in a professional and patient manner and address all technical issues no matter how complex. The following are some highlights of my qualifications and experience: Provided phone and email support to over 800 end users, dealing with between 20 and 60 calls a day. Provided configuration support for both Microsoft Office Suite and Microsoft Azure, Office 365 and end-users queries in Active Directory, Exchange and SQL Server. Always provided exceptional customer service, including taking extra steps towards ensuring the end user is 100% satisfied and met company standards Solved a variety of technical problems with various proprietary software and HTML issues Trained, mentored and provided clear and concise direction to new IT Support employees My familiarity with a variety of technical systems, my well-practiced problem-solving abilities, and my top-notch customer service skills all make me an ideal candidate for the position of IT Support Specialist. Please feel free to contact me at your earliest convenience.