Usama T.

🌟 Top Rated Pro ⏰ 5000+ Hours Worked 💯 100% Client Satisfaction 🏆 8+ Years of Professional Experience Are you looking for a dedicated remote professional with a strong background in telesales, customer support, lead generation, and call quality assurance? You're in the right place. With 8+ years of experience, including 4 years in Call Quality Assurance, I help businesses like yours increase revenue, improve agent performance, and build better customer experiences. I’ve supported reputable companies including Dun & Bradstreet, and consistently deliver excellence across every campaign. 🚀 What I Bring to the Table ✅ Top Performance ⏰ 5100+ Upwork Hours: Committed, punctual, and dependable 💯 100% Client Satisfaction: Your success is my priority 🌟 Top Rated Pro: Trusted by long-term clients for quality work 💼 My Specializations 📞 Telesales & Cold Calling – Strong closing skills, persuasive communication, high conversion rates 💬 Customer Support – Voice, email, and chat support with empathy and efficiency 📅 Appointment Setting – B2B & B2C scheduling with a focus on qualified leads 🚀 Lead Generation – Targeted outreach, CRM updates, and list building 🧾 Call Quality Assurance (4 Years) – Call scoring, feedback coaching, and QA reporting 📑 Data Entry & Admin Support – Accurate, fast, and organized task execution 🔧 Tools & Platforms I Work With 📞 Zoho CRM & Zoho Voice – Managing leads, calls, and CRM automation 📞 RingCentral – Call handling, voicemail, and quality call management 📊 Google Sheets / Excel – Real-time tracking, agent scoring sheets, and reporting 💡 Why Clients Love Working With Me 🗣️ Clear & Persuasive Communicator – Confident on calls, professional in writing 🔍 QA-Focused Eye for Detail – Process auditing, identifying trends, and improvement planning 👥 Team Collaboration – Experienced in remote teams, onboarding, and performance coaching 🎯 Results-Oriented – Whether it’s sales, service, or QA, I’m focused on outcomes that grow your business Let’s make your business goals a reality. If you’re looking for a reliable, multi-skilled support specialist—let’s connect!