Christian Jean C.

I am a Customer Experience and Support professional with 6+ years of experience across eCommerce, logistics, SaaS, telecom, and subscription-based businesses. I specialize in delivering high-quality customer support, optimizing Zendesk systems, and improving support operations through automation, training, and process design. Throughout my career, I have worked in both frontline support and backend operations roles—handling high-volume ticket queues, resolving complex customer issues, and ensuring consistent, high-quality customer experiences across multiple channels including email, chat, and voice. In my recent roles, I worked extensively as a Zendesk Administrator and Trainer, where I managed workflows, automations, macros, and ticket structures while supporting teams of 80+ agents. I also designed onboarding programs, QA processes, and knowledge base systems to improve accuracy, consistency, and overall team performance. My experience includes: • Zendesk administration (triggers, automations, macros, workflows, ticket fields) • Customer support QA, coaching, and performance improvement • Shopify & SamCart order management, refunds, returns, and subscriptions • eCommerce customer experience (DTC, logistics, subscription brands) • SOP creation, documentation, and knowledge base development • CRM systems including Zoho CRM, SAP C4C, and Salesforce • Process improvement, reporting, and workflow optimization I am highly detail-oriented, structured, and focused on continuous improvement. I enjoy improving customer experience systems—not just answering tickets, but ensuring teams work faster, smarter, and more consistently. I am now looking to partner with clients who value strong customer experience operations, efficient support systems, and high-quality customer interactions at scale.