Melissa E.

You might be wondering about the two recent 1-star reviews on my profile. To clarify, both ratings came from a single client. I was initially hired to assist with his rental business, but due to my extensive experience in eCommerce, he transferred me to support his new venture. When he decided to end our contract, he closed both roles simultaneously, resulting in two reviews. I ultimately made the difficult decision to resign because the line of business didn’t align with my values and work ethics. Lots of customers were saying that the business is a scam due to unauthorized charges and etc. If you want proof, you can read the reviews on reddit. I believe it’s essential to work in an environment where I can fully commit and contribute positively. I strive to uphold my integrity and ensure that my work reflects my principles, which is why I prioritize aligning my role with my core values. It’s important for me to be part of a team where I can not only excel but also feel fulfilled and proud of the work I do. I’m now looking for opportunities that resonate with those values, allowing me to make a meaningful impact. I acquired expetise in short-term/Airbnb and long-term rentals and E-commerce. Experiences: I've worked with Zeus Living, a rental company based in the USA that operates over 3,000 homes across various states. I have experience in E-commerce, having worked with a clothing brand company that ships goods across Europe. Tasks I handle for rental management: Respond to tenant and guest inquiries Handle Complex issues/Escalated Cases as I was part of the Senior Team/Escalations team Create maintenance work orders for tenants Coordinate with cleaning team Create viewing schedules Screen potential guests through TransUnion and accept bookings Coordinate with local property managers/owners and Handymen Send welcome, check-in, and post-stay messages Write and respond to guest reviews Tasks I handle for Shopify Management: Respond to cx inquiries Process refunds and replacements Handle cx complaints Help cx track orders Coordinate with suppliers Team Management Tools and PMS I am familiar with: Front Gladly Microsoft Teams Notion Slack Asana Zendesk BeyondPricing Uplisting Hospitable OwnerRez GoTo Gorgias Turno Breezeway Monday.com Guesty Sites I am familiar with: Airbnb Booking.com Hotels.com VRBO Expedia Tripadvisor Agoda Zillow Shopify Amazon Through my training and experiences, it taught me attention to detail, resilience, and flexibility in using different tools provided by the clients. I am a person who has strong interpersonal skills, is hard-working, has good communication skills, is a good listener, and is very cooperative in meeting my employer's demands and targets. I am very committed to any job that will be assigned to me as I always value my client's time and trust. Because of that, I am taking full responsibility for bringing value to your business by delivering quality services to strict deadlines and high expectations. I am looking forward to hearing from you soon. I am very excited to be part of your projects and help you grow your business by giving my full commitment, sharing my expertise and experiences, and learning more new things in the process. Thank you for taking the time to review my profile. God Bless!