Suleiman K.

I am a dedicated, efficient, and detail-oriented Administrative Assistant and Customer Support Specialist (Upwork Skill Certified) with a proven track record of delivering high-quality work efficiently. As an EX-Administrative Assistant at Upwork Academy for 5 years, I excel in a wide range of Administrative Support tasks: -Experienced administrative support helping with ad hoc requests related to customer inquiries and reporting, working with systems including ZenDesk, Monday.com, Asana, Zoho CRM, Salesforce, Salesloft & more -Drafting, proofreading, editing documents, correspondence, and creating process documents -Extensive experience using Google Suite to handle diverse project requirements -Provide friendly & professional email support leveraging ZenDesk, achieving high CSAT within SLA -Update customer records and customer records reliably and with attention to detail ensuring privacy of PII and sensitive customer data My ability to learn quickly and adapt to new challenges makes me a valuable asset to any team. I am committed to exceeding client expectations by providing innovative solutions and maintaining open communication. (I am also proficient in translating between Hausa, Pidgin, and English, ensuring accurate and culturally sensitive communication.) Feel free to reach out to discuss how I can contribute to your project's success. Best Wishes!