Junaise B.

Greetings! I have 13 years of experience in providing excellent customer service, and for the past 6 years, I've been helping business owners save time by managing customer inquiries, handling email support, moderating online communities, responding to social media messages and comments, keeping daily operations running smoothly, and performing ad hoc tasks. 𝐂𝐡𝐞𝐜𝐤 𝐦𝐲 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐨 𝐬𝐞𝐞 𝐢𝐟 𝐈'𝐦 𝐚 𝐠𝐫𝐞𝐚𝐭 𝐟𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬' 𝐧𝐞𝐞𝐝𝐬. 👇 📌 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Let me handle all incoming tickets so you can free up your time and focus on other areas of your business. I have experience in creating macros to make my work more efficient but I also know how and when to personalize my responses. I have used a wide range of ticketing platforms such as Gorgias, Freshdesk, Zoho Desk, ZenDesk, eDesk, Gmail, Instantly, Zoho TeamInbox, HubSpot, and Gladly. I've handled several e-commerce stores that are using: ✔ Shopify ✔ ClickFunnels ✔ Kajabi ✔ Amazon Seller Central ✔ Walmart Seller Center ✔ WooCommerce ✔ Faire 📌 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I currently help manage one of the largest paid and free communities on Skool, as well as a Discord community. My responsibilities include community moderation, community engagement and customer support. The tools I have experience using are: ✔ Skool ✔ Mighty Networks ✔ Circle ✔ Discord ✔ Facebook Groups ✔ GHL ** 𝐍𝐨𝐭𝐞 𝐭𝐨 𝐟𝐮𝐭𝐮𝐫𝐞 𝐜𝐥𝐢𝐞𝐧𝐭𝐬: I manage multiple communities on Skool. Depending on the client, I may use an administrator account provided by them, or I may use my own account under an alias instead of my real name. This is done to comply with NDAs and/or my clients’ privacy preferences. ** 📌 𝐅𝐨𝐫𝐮𝐦 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠: I worked with an independent app developer who created a third-party Shopify app designed to help merchants overcome Shopify's native bundling limitations. The app enabled store owners to create product bundles and mix-and-match offers, helping them increase sales and improve the customer shopping experience. Through community engagement, I helped increase awareness and adoption of the app among Shopify merchants. 📌 𝐎𝐫𝐝𝐞𝐫 𝐅𝐮𝐥𝐟𝐢𝐥𝐥𝐦𝐞𝐧𝐭: I have utilized different tools such as Oberlo, DSer, Printful, Gooten, DSer, Printify, Gelato, FramesNow and more. 📌 𝐒𝐨𝐜𝐢𝐚𝐥 𝐌𝐞𝐝𝐢𝐚 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I have been doing social media moderation and management. I have utilized CoSchedule and Canva to make social media posts. 📌 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: I have experience as a Project Manager, utilizing platforms such as: ✔ Asana ✔ ClickUp ✔ Trello ✔ AirTable ✔ Google Sheets, Google Slides, Google Doc ✔ Notion 📌 𝐎𝐭𝐡𝐞𝐫 𝐚𝐝-𝐡𝐨𝐜 𝐭𝐚𝐬𝐤𝐬: Here's a list of other virtual assistance experiences I have: ✔ Scheduling emails in ActiveCampaign ✔ File management ✔ Calendar management ✔ Working for a law firm and drafting letters of protection and letters of representation ✔ Data entry and lead generation ✔ Cold emailing ✔ Issuing refunds via Shopify, PayPal, Stripe, WooCommerce ✔ Transcription ✔ Summarizing medical reports, creating medical forms ✔ SEO keyword search using Google Keyword Planner ✔ Optimizing meta tags and meta descriptions ✔ Using 3PLs such as ShipBob, ShipHero, Montaportal, Australia Post ✔ Responding to Shopify chargebacks and PayPal claims ✔ Creating sales reports ✔ Product Research (Aliexpress and Amazon) ✔ Product Listing (eBay, Amazon Seller Central, WooCommerce and Shopify) 📌 𝐎𝐭𝐡𝐞𝐫 𝐰𝐨𝐫𝐤 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞𝐬: From 2013 to 2019, I worked in the corporate world. I was an Evaluator/Proofreader for an Education company, and most of my experience is related to customer service and admin jobs in various call center companies. I have worked as a Back Office Admin Staff for Macquarie Bank and Walmart, as well as a Customer Service-Technical Support Representative for AT&T U-Verse, Verizon (Postpaid Wireless), Comcast, Uber (Northern America) and Lazada Singapore. ✨✨ I am flexible, open to new changes, and a fast learner. I don't want to bore you with my profile description so if you'd still like to learn more about my competency and reliability, feel free to go through my reviews. ✨✨