Christian Marcus M.

With over 23 years of extensive experience in BPO, I offer a rich blend of expertise in outbound cold calling, sales acquisition, and clinical intake. My career includes a decade as a Clinical Intake Specialist at Humana and Optum, where I managed benefits, claims, and authorizations, enhancing patient access to services. I have consistently delivered outstanding results, recognized as a leader in driving revenue growth and surpassing sales targets. My proven track record includes managing operations for a prominent digital marketing company in the US, where I was promoted for my exceptional leadership and strategic insights. I excel at optimizing processes and enhancing team performance, contributing to business success and earning multiple awards for customer satisfaction. Thriving in challenging environments, I work effectively both independently and as part of a team. My goal-oriented approach drives me to consistently achieve and exceed objectives, making me a valuable asset to any project or organization.