Jhanen G.

Customer Service Specialist

I have 10 years of experience in customer service, both virtually and on-site, supporting U.S. customers in telecommunications, financial services, collections, and technical support. I have handled calls, emails, and chats, helping customers with account inquiries, troubleshooting, and issue resolution. I am highly organized, detail-oriented, and skilled at providing quick and effective resolutions. I also have experience with customer retention, account receivables, data entry, Excel, warranty processing, and follow-up support to ensure customer satisfaction.