Jhanen G.
Customer Service Specialist
I have 10 years of experience in customer service, both virtually and on-site, supporting U.S. customers in telecommunications, financial services, collections, and technical support. I have handled calls, emails, and chats, helping customers with account inquiries, troubleshooting, and issue resolution. I am highly organized, detail-oriented, and skilled at providing quick and effective resolutions. I also have experience with customer retention, account receivables, data entry, Excel, warranty processing, and follow-up support to ensure customer satisfaction.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $17k
Billed in all: $195,888$196k
$17k in the last 6 months
Across 14 contracts
Earnings, last 30 days
Skill rankings: Top 1% in Data Entry
Ranked by MRR among everyone on Upwork with the skill.
- #19Review or Feedback Collection506 freelancers · 🇵🇭 #1Top 4%🇵🇭#1 of 49
- #33Chat & Messaging Software924 freelancers · 🇵🇭 #10Top 4%🇵🇭#10 of 399
- #46Order Tracking2,668 freelancers · 🇵🇭 #29Top 2%🇵🇭#29 of 1,731
- #103Customer Retention2,511 freelancers · 🇵🇭 #22Top 4%🇵🇭#22 of 941
- #107Customer Experience2,788 freelancers · 🇵🇭 #29Top 4%🇵🇭#29 of 1,061
- #141Phone Communication6,538 freelancers · 🇵🇭 #36Top 2%🇵🇭#36 of 2,978
- #237Translation15,921 freelancers · 🇵🇭 #5Top 1%🇵🇭#5 of 339
- #302Microsoft Office15,119 freelancers · 🇵🇭 #72Top 2%🇵🇭#72 of 5,200