Lauren W.
Operations & Customer Success Manager
Hi, I’m Lauren, I am a results-driven Operations and Customer Success professional with 20+ years of experience managing workforce operations, service coordination, customer support, and cross-functional team communication in high-volume environments. Skilled in workflow optimization, scheduling and dispatch operations, process improvement, escalation management, and operational support. Proven ability to streamline systems, improve service delivery, coordinate teams, and maintain operational efficiency while delivering exceptional client experiences. Known for strong organizational leadership, problem-solving, and the ability to manage competing priorities in fast-paced, deadline-driven environments.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $1.2k
Billed in all: $3,494$3.5k
$1.2k in the last 6 months
Across 2 contracts
Across 5 contracts
Earnings, last 30 days
Skill rankings: Top 28% in Google Docs
Ranked by MRR among everyone on Upwork with the skill.
- #93Dispatch & Tracking Solutions LETS244 freelancers · 🇺🇸 #3Top 38%🇺🇸#3 of 6
- #1,045Team Management3,136 freelancers · 🇺🇸 #86Top 33%🇺🇸#86 of 347
- #1,246Appointment Scheduling3,126 freelancers · 🇺🇸 #66Top 40%🇺🇸#66 of 169
- #1,892ChatGPT5,588 freelancers · 🇺🇸 #203Top 34%🇺🇸#203 of 591
- #2,023Phone Support5,089 freelancers · 🇺🇸 #88Top 40%🇺🇸#88 of 279
- #2,224Google Docs8,007 freelancers · 🇺🇸 #220Top 28%🇺🇸#220 of 1,077
- #4,268Technical Support11,267 freelancers · 🇺🇸 #191Top 38%🇺🇸#191 of 607
- #4,396Online Chat Support11,527 freelancers · 🇺🇸 #112Top 38%🇺🇸#112 of 359