Marek S.

💻 Professional remote IT support and troubleshooting ✍️ Expert SEO content in Czech and Slovak 🌐 Professional translations and localization services 👥 Expert customer service leadership and team supervision 🔍 Quality analysis, transcription, and graphic content MORE DETAIL BELOW ⬇ ⬇ ⬇ Also Scroll down a bit more and find out who am I! 💻IT Support -Providing comprehensive remote support, troubleshooting, and system installations. -Tools I know and can use: ISL, Active Directory, Exchange + on-prem, Windows, apps, Citrix, CMD commands, and Shell commands. -References & Experience: Generali Czech Republic. ✍️SEO and Content -Delivering top-tier content in Czech and Slovak using advanced SEO knowledge, with over 1,500 published articles across a wide range of industries. -Tools I know and can use: WordPress, SurferSEO, Neurowriter, and many more. -References & Experience: Gamewize CZ, Rankia CZ, Revpanda, CasinoTypist, and others. 🌐Translations -Expert human and machine translation as well as meticulous proofreading, delivering over 5,000 words of translation per week. -Tools I know and can use: Crowdin, Phrase, POEditor, and others. -References & Experience: IPT Translations, AceOdds, and numerous one-time projects. 👥Customer Service, Lead & Supervision -Extensive experience in leading, supervising, and developing teams. I have created efficient procedures for faster and more accurate workflows, successfully improving impact on CSAT from 65% to over 90%. -References & Experience: Companies such as bet365, Conectys, and Stanley Black & Decker. 🔍Quality Analysis, Transcription & Graphic Content Comprehensive quality assurance and data processing. Experience covers customer service QA, translator QA, audio and website QA, transcribing audio/video across more than 10 projects, and processing data or recording voice calls and texts for AI training. I also create engaging visual materials. Tools I know and can use: Canva Pro, Photoshop Studio, Gemini, GPT, Perplexity, Claude, Service Now, Zendesk, Windows OS XP up to 11, Windows Server, O365 apps, and long list of others. Any new App I can easilly operate in couple of days. WHO AM I? I’m a reliable freelancer with over seven years of hands-on experience in SEO copywriting, translation, and customer care. My background includes working with global names like bet365 and Stanley Black & Decker, where I learned how important clear communication and good processes are—such as helping raise customer satisfaction (CSAT) from 67% to 95%. Whether I’m working as a Content Creator & Manager for projects like GameWize.cz, writing engaging SEO articles in Czech, Slovak, and English, or handling translation workflows, I like to keep things practical and structured. I like to make sure everything runs smoothly and delivers real results to my clients. I believe in thorough research and no shortcuts—just honest, quality work that hits the target. If you’re looking for someone dependable who can communicate clearly and take good care of your project, let’s team up.