Janette R.

I am a Technical Support and Customer Service Specialist with 9+ years of experience helping businesses across the US, Canada, Australia, and the UK. I provide high-quality email support, chat support, phone support, technical troubleshooting, VA services, and order processing for eCommerce, automotive, electronics, and telecommunications brands. I specialize in delivering fast, accurate, and customer-focused support, maintaining high CSAT scores, and creating smooth customer experiences. I’m also an award-winning performer, recognized with Rockstar Performance and Elite Sales Performance Awards. 💡 Key Skills & Services Customer Support Services: Email Support, Chat Support, Phone Support Customer Service for Shopify Stores Ticket Handling (Zendesk, Zoho, Salesforce, Dynamics 365) Troubleshooting, Technical Support, Product Support Virtual Assistant / Admin Services: Data Entry, Internet Research Calendar & Email Management Order Processing, Tracking, Quotation Preparation Sales Support & Lead Follow-ups Software & Tools Expertise: Zendesk, Zoho, Salesforce, SugarCRM, CDAX, Microsoft Dynamics AX & D365 Shopify, Google Workspace, MS Office, Outlook Adobe Photoshop (basic editing) PDF to Excel/Word, Transcription 💼 What Makes Me a Strong Fit Fast learner & tech-savvy Consistent high customer satisfaction Strong communication & problem-solving skills Reliable, proactive, and highly organized Multi-tasker with excellent time management Long-term commitment and professionalism 📌 What You Can Expect From Me Accurate and efficient support Friendly and professional communication Attention to detail Quick turnaround time Clear updates and transparency Someone who asks questions to ensure tasks are done right. If you’re looking for a dependable Customer Support Specialist, Technical Support VA, or CRM/Shopify support expert, I’m ready to help. Let’s work together and keep your customers happy. I’m ready to start anytime.