Mostafa E.

2+ years experience as German & English Customer Support through Phone, mail, chat and technical support. I’m a results-driven Customer & Technical Support professional with 2+ years of experience supporting global clients through massive companies in the Call Center industry like Concentrix, Teleperformance and IGTsolutions, across E-commerce, Travel, IT, Telecommunications, and B2B. I handle phone, email, live chat, and ticket-based support, including Tier 2 cases, refunds, escalations, onboarding, and technical issues. I consistently meet or exceed CSAT, quality, and productivity targets. I work confidently with Jira, Salesforce, CRM systems, ticketing tools, and cloud platforms. I also bring experience in sales, lead generation, upselling, and account management, helping businesses grow revenue while maintaining excellent customer experience. TECHNICAL BACKGROUND (KEY STRENGTH) Engineering background with strong technical foundation Experience as a Software Tester, working extensively with Jira Strong understanding of ticket workflows, SLAs, and system-based processes Fast learner of new tools, platforms, and internal systems High accuracy in data entry and system updates