Catherine L.

Customer Support Expert | E-commerce & AI Optimization

Are you looking for someone who can handle your customer support and improve it at the same time? I have 6+ years of experience in e-commerce customer support, helping brands manage email and live chat while delivering a fast, clear, and professional customer experience. I handle order inquiries, shipping, returns, refunds, and escalations with care and attention to detail. My goal is to make every interaction smooth, helpful, and aligned with your brand. What sets me apart is my experience with AI-powered support systems. I have trained Gorgias AI from scratch for 4 brands, building SOPs, refining tone of voice, and continuously improving responses to ensure they sound natural, warm, and on-brand, not robotic. I also create custom GPTs and AI workflows that automatically respond to customer inquiries based on brand guidelines. What I can help you with: • Email and Live Chat Customer Support • Shopify and Amazon Order Management • Refunds, Returns, and Chargebacks • Gorgias Helpdesk Management and Automation • SOPs, Macros, and Helpdesk Optimization • AI Training, Prompting, and Workflow Improvement I am reliable, detail-oriented, and self-directed. I work independently, communicate clearly, and make sure nothing falls through the cracks. My goal is simple Deliver excellent customer support while helping your system run more efficiently with AI. If you are looking for someone who can support your customers and optimize your workflow at the same time, I would love to work with you.