Maria Fe D.

Virtual Assistant / Data Technician / Internet Researcher

I have been a Team Leader for more than 10 years in one of the Top Australian Telecommunication Company (TelCo). I am the main person for ensuring that reasonable resolution to a dispute will be given to customer and at the same time understand the top drivers for complaint and cancellation. I have extensive experience in data entry, scrubbing, manipulations and generating report using spreadsheets like MS Excel, Libre Calc, Google etc before analyses and recommendations will be given. With these, I have been exposed on presenting report effective using MS Power Point and MS Word. I did a comprehensive internal report regarding Complaint and Cancellation Drivers Comparison with other TelCo by doing an exhaustive research using different search engines like Google. I am a fast learner, can openly communicate with amiable personality, truly trustworthy, capable of dealing with highly confidential information and willing to sign any NDA I can assure that I’ll be online for more than 40 hours in a week. I have good typing speed of 50WPM with 100% accuracy. My goal is to complete the given task within the given deadlines and provide my clients a 5 star satisfaction.