Sofia M.

Top Rated Plus | $200K+ earned | 11,000+ hours on Upwork I help businesses and education teams keep their content, records, appointments, and day-to-day administrative work organized and up to date. My experience includes ongoing K–12 LMS and curriculum administration, healthcare administrative support, and administrative work for a clothing brand. I’m comfortable handling detailed, recurring tasks independently and following up on outstanding matters without waiting for reminders. Here’s how I can support you: • LMS and curriculum administration: Upload and organize course materials, assessments, and learning content while following established processes and quality standards. • Administrative support: Coordinate appointments, organize emails and documents, maintain task lists, and follow up on outstanding requests. • Data and CRM management: Enter and update records, maintain product spreadsheets, organize databases, and check information for accuracy and consistency. • Healthcare administration: Communicate with patients and insurance companies about appointments, billing, and insurance matters, and follow up on unresolved issues. • Invoice and document support: Manage Xero invoices, organize records, format documents, and handle PDF editing and conversions. • Research: Gather and organize company, contact, product, and web research into usable spreadsheets and summaries. Tools I’ve used include SmartFox LMS, Microsoft Office, Google Workspace, Salesforce, HubSpot, ClickUp, Slack, Xero, and WordPress. For example, while supporting a therapy practice, I regularly checked unresolved insurance matters without waiting for my manager to ask. I also helped coordinate appointment changes when patients needed a different therapist. I bring that same attention and follow-through to my administrative work: keeping information accurate, tracking what remains open, and communicating when something needs attention. If you need ongoing LMS or administrative support, I’d be happy to discuss your priorities and working schedule.