Rica Mae F.

Team Lead | Customer Support

I can work under pressure. I have patience and am very attentive to all kinds of customer needs; I have 11 years overall experience of giving professional and reliable service and solutions in a various call center or business process outsourcing companies. I am skilled in communicating with clients over the phone, e-mail, and chat. I have experience with Travel, Telecommunications, Retail, ad SaaS companies. I am eager to know the product, process, and services first to make sure that I provide excellent customer solutions. I have experience in the following applications and software: - Zendesk - Slack - Avaya - HubSpot - Canva - Olark - Gorgias - Salesflow - Salesforce - Intercom - Intuit Quickbooks I am strict with deadlines, what needs to be done should be done. Too early is on time, on time is late and late is unacceptable. I look forward to serve and work for you.