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Jessieca S.
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Jessieca S.

Top-Rated Customer Service | SOPs & Workflow | eCommerce | VA

📌Looking for a pro that can hit the ground running? ✅ 12 years of Professional Customer Service Experience 🥇 Top Rated on Upwork | 100% Job Success Score Here's how I will help your business 👇🏻👇🏻 📌 ECOMMERCE SUPPORT and DROP-SHIPPING From seamless order processing to attentive customer assistance, I enhance operational efficiency and elevate shopping experiences. Let me optimize your online venture with top-notch eCommerce assistance for sustained growth and customer satisfaction. Here are the processes I can run for you 👇🏻 ✦ Warehouse Management ✦ Inventory Management ✦ Order fulfillment ✦ Customer Service ✦ Cancellation and Refunds ✦ Billing Extensive experience with the following 👇🏻 ✦ Amazon Seller Central ✦ Catch ✦ eBay ✦ MySale ✦ Shopify Seems like a good fit for your eCommerce Empire? 👑 💬 Drop a personalized message and let's see in what capacity I could help 😊 or if you wanna learn more about what I can do for your business, here's more👇🏻 📌 CUSTOMER SERVICE AND TECHNICAL SUPPORT EXPERT These strategic enablers are essential for brand trust, customer loyalty, and competitive differentiation. My presence in your team will foster 𝙘𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙧𝙚𝙩𝙚𝙣𝙩𝙞𝙤𝙣, 𝙛𝙖𝙘𝙞𝙡𝙞𝙩𝙖𝙩𝙚 𝙨𝙘𝙖𝙡𝙖𝙗𝙞𝙡𝙞𝙩𝙮, and 𝙢𝙞𝙩𝙞𝙜𝙖𝙩𝙚 𝙧𝙞𝙨𝙠𝙨, thereby optimizing customer lifetime value and global market positioning. Very tech savvy -- I basically eat the following tools for breakfast 👇🏻 ✦ ShipStation ✦ ShipMonk ✦ Zendesk ✦ Freshdesk ✦ Gorgias ✦ Google Business Suite ✦ Live Chat 🔥SELF-LEARNED TOOLS For self-improvement to show my dedication to know more and expand my knowledge base. ✦ Canva (images, templates) ✦ ProCreate ✦ CapCut 🟢 If you're sold and think we're a good fit, drop a personalized message and let me know! 📞 When would the best time be for a Quick Call Talk Soon,

🇵🇭Pasig City, Philippines$15/hr100% JSS4.77 (11)Since Mar 2019

Earnings and projects

MRR
$2.3k

Last 6 months ÷ 6

World#18,382 / 412k
🇵🇭Country#1,727 / 56.3k
Revenue, last 30 days
$2.3k

Last 6 months: $14k

World#18,086 / 412k
🇵🇭Country#1,901 / 56.3k
Total earnings
$127k

Billed in all: $132k

World#29,423 / 412k
🇵🇭Country#3,348 / 56.3k
Per project
$7.9k

$14k in the last 6 months

World#21,108 / 412k
🇵🇭Country#5,032 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,096 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
16

Across 18 contracts

6% fixed94% hourly
World#155,089 / 412k
🇵🇭Country#12,320 / 56.3k

Earnings, last 30 days

$132k+$2.3k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$128k$130k$132k$134kOct 9Oct 24Nov 8

Skill rankings: Top 3% in Live Chat Software

Ranked by MRR among everyone on Upwork with the skill.

  1. #15Live Chat Software438 freelancers · 🇵🇭 #6Top 3%
  2. #72Ecommerce Support1,624 freelancers · 🇵🇭 #38Top 4%
  3. #79Order Fulfillment1,928 freelancers · 🇵🇭 #53Top 4%
  4. #110Gorgias1,588 freelancers · 🇵🇭 #57Top 7%
  5. #129Order Tracking2,668 freelancers · 🇵🇭 #85Top 5%
  6. #174Customer Experience2,788 freelancers · 🇵🇭 #54Top 6%
  7. #222Customer Satisfaction3,986 freelancers · 🇵🇭 #99Top 6%
  8. #343Zendesk5,908 freelancers · 🇵🇭 #160Top 6%