Luigi D.

E-commerce Customer Service Expert

I have over a decade experience in addressing and resolving inbound & outbound client inquiries to ensure that each inquiry is resolved from the client's perspective by delivering timely, accurate and professional customer service. 1. Responding to social media posts 2. Responding to emails 3. Providing tracking and looking up orders for customers 4. Answering product questions 5. Helping with returns, replacements and refund I am equipped with knowledge in different online platform like Shopify, Zendesk, Gorgias, Shipstation, Amazon, Crisp, and many more. Think of me as someone who will provide world-class service to your customers in an accurate, efficient and respectful manner on every inquiry. My strength capitalize on problem solving and critical thinking with your customer's interest and satisfaction being the primary goal. My rate is negotiable and is based on the skills applied, the workload required, time invested, and the client's budget. Now, let's talk about how I can help you grow your business.