Henrietta Nwakaego N.

Customer Service & VA Expert | SaaS, E-commerce, Automotive

Hi there! I’m Henrietta, a Top Rated Plus Customer Support and Virtual Assistant professional with over 10,000 hours logged and a proven track record of delivering exceptional service and reliable results for clients in e-commerce, BPO, and service-based industries. With over 5 years of experience, I’ve helped U.S. companies enhance customer satisfaction, streamline communication, and drive growth through efficient and empathetic client interactions. I specialize in handling calls, emails, live chat, and CRM systems with precision and professionalism. Here’s what I bring to every role: ✅ Customer Support Excellence – Skilled in handling inquiries, complaints, and escalations with empathy and clarity. ✅ CRM & Data Management – Experienced with HubSpot, Zendesk, Freshdesk, Salesforce, and similar tools. ✅ Appointment Setting & Lead Follow-up – Turning warm leads into scheduled calls and conversions. ✅ E-commerce Expertise – Managing order inquiries, returns, refunds, and product support. ✅ Team Collaboration & Reliability – Long-term Upwork history, consistent performance, and strong communication. My background in phone, live chat, and email support has given me the ability to adapt quickly, multitask efficiently, and represent any brand with professionalism and care. If you’re looking for someone who can manage your customers, keep your systems organized, and deliver results without supervision, I’d love to be part of your team. Let’s connect. I’m available full-time, detail-oriented, and committed to helping your business run smoothly.