Jeffrey R.

Need someone who can do more than just answer emails? You’ve found the right person. I’m a Customer Service & E-Commerce Operations Specialist with 20+ years of experience helping businesses deliver exceptional customer experiences, manage day-to-day operations, and keep things running smoothly behind the scenes. I don’t just “complete tasks.” I take ownership. From handling customer concerns and processing refunds to managing Shopify orders, monitoring Amazon/Walmart operations, coordinating influencers, preparing reports, and supporting teams—I bring a combination of customer service, e-commerce, administration, marketing, and operations expertise to every project. What I Can Help You With: ✅ Customer Support Email, chat, phone & voicemail support Customer inquiries and issue resolution Refunds, credits, cancellations & replacements Order modifications and tracking Escalation management Customer retention & satisfaction ✅ E-Commerce Operations Shopify store support Amazon & Walmart customer operations Order processing and monitoring Unfulfilled/fraud order monitoring Tracking & shipment updates Subscription management Product/customer communication ✅ Virtual Assistance & Admin Data entry & online research Google Sheets & Microsoft Excel Word & PowerPoint Reporting and documentation Calendar/task coordination Administrative support Airbnb property listing administration ✅ Marketing & Social Media Support Facebook, Instagram & TikTok management Promotional content coordination Social media engagement Influencer campaign coordination Affiliate campaign support Customer/UGC engagement Marketing reports ✅ Team & Operations Management Team leadership and coaching Training & onboarding Performance monitoring Escalation handling Scheduling and coordination Process improvement Cross-functional coordination My background includes working with Shopify, Amazon, Walmart, TikTok Shop, Airbnb, Attentive, SKIO, Davinci, Judge.me, Stack Influence, and other business platforms. I’ve also led teams in customer service, interpreting operations, e-commerce, marketing, and sales, including managing performance metrics, training team members, coordinating resources, and handling escalated customer concerns. Why Clients Work With Me ✔ Experienced – Years of hands-on experience across customer service, e-commerce, sales, marketing, and operations. ✔ Reliable – I understand that when you delegate a task, you need someone who can get it done without constant supervision. ✔ Customer-focused – I know how to turn frustrated customers into satisfied customers through professional communication and effective problem-solving. ✔ Detail-oriented – Orders, refunds, reports, customer information, and operational details need to be handled accurately. ✔ Adaptable – I can work across different platforms, industries, tools, and business processes. ✔ Leadership mindset – I don't only follow processes; I understand how processes affect the customer, the team, and the business. Whether you need a Virtual Assistant, Customer Support Specialist, Shopify/Amazon Support, E-Commerce Assistant, Operations Assistant, or someone to help manage your day-to-day business operations, I can step in and become a dependable part of your team. Let's take the workload off your plate so you can focus on growing your business. Send me a message and tell me what you need help with. I'm ready to get started.