Kerri-Lee D.

I love working with small tech businesses, bringing in structure and processes (if necessary) and most of all, taking the pressure off of you (CEO/Founder/Business Owner) so that you can focus on growing the business. My strengths lie in being able to build relationships with your customer base, making sure that you are known for great customer service which in turn helps with your sales. I wear many hats in my role from running the sales process, to analysing customers needs and requirements, to sales demos, to managing teams and processes, creating marketing content, to taking over your business weekly/monthly reporting and conducting customer interviews amongst others. I understand that working in an Agile manner is important in this changing world. My tech background comes from working in the IT consulting industry for 12 years, as a project manager for many different types of clients, projects, industries and technologies. This gives me the knowledge to bridge the gap between customers, tech teams, marketing and finance, amongst others. I understand the weaknesses in technology which gives me great foresight when making decisions and talking to customers. I am thoughtful and patient, making sure that I fully understand a problem before making a decision and acting on it. This comes across strongly to your customers who will appreciate a well thought out answer in a timely manner. And lastly, you will learn quickly that I am reliable. This tends to be the biggest deciding factor in whether you can take time off as a business owner. Knowing that there is someone holding the reigns while you are away gives you that peace of mind. And being able to have a break is important for a business to grow.