Denice Ashley R.

Loan Processor & Hostaway Specialist / Short Term Rental VA

I am a skilled professional with over 7 years of experience in end-to-end loan processing, managing 4-5 applications daily while supporting 3-4 brokers simultaneously. I excel in data entry using platforms like Podium, MyCRM, Mercury, and AOL, submitting loans through Apply Online, and managing valuations and pricing approvals. My expertise extends to handling client communications, organizing documents via Google Drive, and coordinating with banks and clients to ensure smooth loan processing. Additionally, I have 2 years of experience as a Technical Support Specialist with Hostaway, where I resolved complex technical issues and was part of the team responsible for financial reporting. I am also proficient in guest communication, with 3 years of experience working as a Guest Communication Specialist for OTAs such as Airbnb, VRBO, and Booking.com. This involved managing reservations, handling guest inquiries, and ensuring a seamless booking experience. I’m committed to providing top-notch service and support, bringing a diverse skill set that combines technical proficiency, customer care, and effective process management.