Maribel S.

Customer Support Operations Expert | SOPs, Call Flows & Scripts

Struggling with slow response times or inconsistent customer support? I help businesses build structured support systems that improve efficiency, consistency, and customer satisfaction. I’m a Customer Support Lead with 7+ years of experience managing teams and handling high-volume support across email, chat, and phone. I specialize in creating scalable systems—not just answering tickets. What I bring: • Design call flows, SOPs, and support frameworks • Create high-converting call & chat scripts • Optimize workflows to reduce response time • Manage and coach support teams • Improve customer satisfaction and retention I’ve supported e-commerce, tech, and telemarketing teams, delivering faster and more reliable service. I also use AI and automation tools to streamline operations while maintaining a human touch. If you need to fix or scale your customer support system, I can help.