Arnel B.

I have been working in the BPO industry for more than 10yrs and 3yrs in freelancing. I am an exoert The working years include: Customer Service & Technical Support in Telco and VOIP account, Outbound/Inbound Sales Representative producing great results in B2B and B2C campaign. 🏆🏆 I take pride in my personal Upwork profile, having the perfect Job Success Score (100% JSS), the "TOP RATED PLUS" badge, and the 5-star client reviews. Please read some of the responses from my previous clients, and I think you will quickly agree that I am a perfect fit for your project and you can put your trust in me. Below are some of my responsibilities: • Facilitate Process Training to employees regarding Financial Insurance in the United States. • Conduct Final Interview to applicants who passed all the stages in the recruitment process. • Creating weekly reports to clients for Weekly Business Review (WBR) and Monthly Business Review (MBR). • Creating daily reports to clients and operations regarding process training. • Helping operations on improving numbers on each KPI. (Quality, AHT, Learning Opportunity) • Provide coaching to reps that needs improvements on the product and process. • Take inbound calls related to (VOIP). • Perform basic troubleshooting on their VOIP and mobile devices. • Take inbound and outbound calls regarding on beauty product and medicines. • Perform Basic Troubleshooting steps on their mobile phone. • Back office work related to working on cases for porting their number from one carrier to another. • Supervisory calls if the customer requested to speak to a supervisor. Additional Skills: Excellent skills in Microsoft office application such as Word, Excel, Power point and Outlook. Can type up to 43wpm.