Edralin G.

🚀 𝙉𝙚𝙚𝙙 𝙧𝙚𝙡𝙞𝙖𝙗𝙡𝙚 𝙨𝙪𝙥𝙥𝙤𝙧𝙩 𝙩𝙝𝙖𝙩 𝙥𝙧𝙤𝙩𝙚𝙘𝙩𝙨 𝙮𝙤𝙪𝙧 𝙗𝙧𝙖𝙣𝙙 𝙖𝙣𝙙 𝙨𝙪𝙥𝙥𝙤𝙧𝙩𝙨 𝙜𝙧𝙤𝙬𝙩𝙝? 💬 6+ Years in Customer Service, Social Media, and Shopify eCommerce Brands 📈 Performance-driven. Detail-oriented. Results-focused. I help eCommerce and online brands stay organized, responsive, and scalable without sacrificing customer experience. 🛍 𝙎𝙝𝙤𝙥𝙞𝙛𝙮 & 𝙚𝘾𝙤𝙢𝙢𝙚𝙧𝙘𝙚 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 🛒Product uploads & optimized listings 🛒Inventory updates & order processing I understand the customer journey and make sure everything runs efficiently behind the scenes. 👩‍💻 𝘾𝙪𝙨𝙩𝙤𝙢𝙚𝙧 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 📩Email, Live Chat & Social Media DM management 📩Fast, professional, and brand-aligned responses 📩Refunds, returns & issue resolution 📩Maintaining high customer satisfaction 𝙀𝙭𝙥𝙚𝙧𝙞𝙚𝙣𝙘𝙚𝙙 𝙬𝙞𝙩𝙝: Shopify | Freshdesk | Freshchat | Zendesk | Meta Business Suite | Trustpilot I don’t just answer tickets, I build trust and retention. 📱 𝙎𝙤𝙘𝙞𝙖𝙡 𝙈𝙚𝙙𝙞𝙖 & 𝘾𝙤𝙣𝙩𝙚𝙣𝙩 𝙎𝙪𝙥𝙥𝙤𝙧𝙩 💻Content creation and Post Scheduling for Facebook, Instagram & TikTok 💻Influencer research & content monitoring 💻Inbox & community management Tools: Meta Business Suite | Sprout Social | Canva 𝙒𝙝𝙮 𝙒𝙤𝙧𝙠 𝙒𝙞𝙩𝙝 𝙈𝙚? ✔ 6+ years in customer-facing roles ✔ trained in fast-paced environments ✔ Strong communication & problem-solving skills ✔ Organized, dependable, and easy to work with ✔ Comfortable with time zones If you're looking for someone who can support your operations, strengthen customer experience, and contribute to your growth, let’s connect! 📩 Send me a message about what troubles you in your business and let’s discuss how I can help your brand scale efficiently. Talk soon, Edralin.