Wency N.

⚡ Top Rated Plus by Upwork ⚡ 16, 000+ hours on Upwork and counting ⚡ 100% Excellent Feedback Rate ⚡ Customer Service Professional Hi! I'm Wency (Wayne) from the Philippines, and I am an expert in providing excellent customer service to all English-speaking clients via phone calls, emails, and chat. I have over 10 years of experience in Customer Service, Technical Support, and Business Operations Support. I've worked with companies that are giants in the Customer Service field, including Amazon and Google, to name a few. My skills are not limited to: - Customer support via phone calls, email, and chat - Handling escalations - Order processing in Shopify - Viewing and editing orders - Tracking orders and coordinating with suppliers as well as couriers - Inventory management - Issuing refunds and replacements - Billing and payments - Quality assurance on tickets and emails - Handling business reviews, and disputes - Managing a team - Creating training manuals and job aids - Streamlining customer service processes for businesses - A whole lot more The systems and apps I am proficient with are but are not limited to: - Zendesk -ClickUp - Gorgias - Shopify - ReAmaze - eBay - Facebook Business Suite - HelpScout - Kustomer App - ShipStation - ShipBob - ShipMonk - Tidio - PayPal - Stripe - Microsoft Office - Google Docs - Trello - Asana - Gmail - Zoom - Skype - Softr - Slack - TrustPilot - Loox - Loom - AppStore Connect - Google Play Console Types of businesses I have worked with: - Dropshipping - E-commerce - Saas & Tech - Consumer Products - Digital Apps and Service - Business Process Outsourcing - Education and Tutoring I look forward to working with you!