Amanda M.

Virtual Assistant and Customer Support Specialist with 13K+ hours worked and $70K+ earned on Upwork. I have several years of experience supporting customers, creators, and remote teams through email and chat support, administrative assistance, research, outreach, AI data annotation, manual quality assurance, and data management. My areas of expertise include: • Customer Support (Email & Chat) • Virtual Assistance & Administrative Support • AI Data Annotation (Spanish Audio & Accent Classification) • Manual QA Testing & Bug Reporting • Creator Research & Outreach • Data Entry & Spreadsheet Management • Zendesk, Zoho, Salesforce, Google Sheets, Microsoft Excel, Slack & ChatGPT I am detail-oriented, organized, and dependable, with the ability to learn new systems quickly and adapt to different types of projects. I enjoy accuracy-focused work and communicate clearly throughout every stage of a project. Whether supporting customers, managing administrative tasks, annotating AI training data, testing applications, conducting research, or organizing data, I am committed to delivering reliable, high-quality results while meeting deadlines and following project guidelines.