Fakhour A.

Digital Project Manager | Operations Lead | AI & CX Architect

"Great ideas fail without great execution. I build the systems, manage the teams, and integrate the tech that turns chaotic operations into scalable businesses." With a formal IT Engineering Diploma and over 10 years of operational leadership, I bridge the gap between complex technical requirements and human execution. I am a Project Manager who understands the code, the customer, and the bottom line. Whether you are implementing a new AI infrastructure, scaling your customer support team, or restructuring your internal operations, I bring the framework and the follow-through to deliver on time and within budget. 📊 Technical Project Management & Operations: I don't just move tickets on a Kanban board; I engineer workflows. I excel at managing cross-functional teams, defining strict milestones, mitigating risks, and creating clear SOPs. I take ownership of the project lifecycle from the initial discovery call to the final deployment. 🤖 AI Implementation & Automation: You don't need more "bodies"—you need better processes. I lead the architecture and integration of AI systems (OpenAI, Claude) and automation pipelines (n8n, Make com) to eliminate repetitive tasks, allowing your human team to focus on high-value work. 🎧 Customer Experience (CX) Leadership: Having managed high-volume support queues for a decade, I know exactly what drives customer satisfaction and what causes churn. I manage CX projects by optimizing CRM hygiene, building intelligent knowledge bases, and deploying AI agents that genuinely resolve issues—not just deflect them. 🌍 Global Communication & Soft Skills: Project management is 80% communication. Fluent in 4 languages, I seamlessly manage remote, distributed teams and navigate diverse cultural nuances. My strongest asset is my empathy: I know how to align stakeholders, de-escalate tension, and foster a collaborative, "can-do" team culture where everyone feels heard and motivated. Core Competencies: Methodologies: Agile, Waterfall, Cross-functional Leadership, Risk Management. Tech & Automation: n8n, Make com, Zapier, OpenAI APIs, CRM Administration. Languages: English, French, Arabic, Spanish.