Roy Aldrin C.

I'm a CUSTOMER SERVICE advocate turned RECRUITER with an established background in customer success and extensive talent sourcing, leveraging both experiences to drive a multi-faceted approach to build strategic talent sourcing and candidate pipelines. Being a CUSTOMER SERVICE advocate for around 6 years, I acquired a strong background in handling all facets of customer service and customer success domains across food, retail, airline, and eCommerce industries for local and APAC accounts. CUSTOMER SERVICE FUNCTION SUMMARY ✅ Handling full cycle customer service experience; attending to concerns, queries, resolutions, escalations, and product retentions ✅ Performing exceptional CS skills to attain the required SLA for specific accounts ✅ Conducts product review alignment for complex customer escalations drives great customer service to deliver consumer retention and resolution success Upon venturing into freelancing in 2019, I found a new niche in HR Recruiting where I put all the efforts into knowing the corners of RECRUITMENT by learning the groundwork to keep up with the hiring trends. With the help of my new-found mentors and starting clients who trusted my expertise, I was able to build a strong foundation for doing the full spectrum of CANDIDATE SOURCING for the global SaaS market. LEADS GENERATION ✅ Extensive web and need research for conceptualizing the data concentration and online references ✅ Manages data trackers across Google Sheet and MS Excel, and create consolidation reports as required ✅ Conducts bulk data extraction for various levels of data (talent and client building) CANDIDATE SOURCING AND CLIENT LIST BUILDING ✅ Creates action plan to initiate talent mapping, networking, pipelining, and sourcing ✅ Manages first touch point for prospects to drive responses ✅ Curates initial sourcing pitches to sort pipelines to active and passive prospects ✅ Optimize searches through automation plug-ins, data extraction tools, and verifiers ✅ Acts as POC for leads conversion, pre-screening, and candidate endorsement ------ AREAS OF EXPERTISE: SaaS tech startups, LinkedIn RPS, Sweeft, Snov.io, Hunter, Lusha, LinkedIn Helper 2, Zendesk, Salesforce, X space, Social Media Management, OctopusCRM, eCommerce, Aviation (local airlines), Technology Recruitment, Sales Recruitment, Customer Service, Sales Development, Business Development, Retention