Jay D.

VA Admin Support + Customer Support Pro | Inbox, Scheduling, Tickets

Raised in Miami Beach, Florida and always leveling up my skills, I’m an Admin Support + Customer Support professional who helps busy teams stay organized, responsive, and on track. I’ve worked in U.S.-facing support and sales environments for years, including call centers in Miami and New York, plus remote work since 2019. I’m quick in high-volume inboxes, calm on calls, and solid at keeping things moving with clean documentation, tight follow-through, and customer communication that feels human, not scripted. I handle inbox and calendar support, scheduling, ticket management, customer service, and inbound sales support, with a strong understanding of business operations and hospitality. I can jump into research, calls, itineraries, CRM updates, data entry, and task tracking with little ramp time, and I’m comfortable in tools for support workflows in platforms like Gorgias and Shopify. If you need someone dependable who can take the busywork off your plate and keep customers taken care of, I got you.