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Hanna Joy C.

Hanna Joy C.

Virtual Assistant/ Customer Service/ Quality Assurance Supervisor

Excellent communication and interpersonal skills. Have 5 years Experience in providing excellent customer service. Proven ability to increase customer satisfaction. Ability to multitask. Unwavering commitment to exceeding customer expectations has resulted in improved business-client relationships. Medical Authorization Intake Coordinator for 2 year at Health Insurance company, my job is to assist medical provider to have authorization before they can provide medical assistance to the patient which are members of the said health insurance company. promoted as a Quality Assurance Analyst for a year and a half and got promoted as a Quality Supervisor. Have a great knowledge on Data analysis and on 365 office specifically on excel file and power point presentation.

🇵🇭Taytay, Philippines$10/hr100% JSSSince Mar 2019

Earnings and projects

MRR
$971

Last 6 months ÷ 6

World#49,587 / 412k
🇵🇭Country#9,327 / 56.3k
Revenue, last 30 days
$944

Last 6 months: $5.8k

World#44,488 / 412k
🇵🇭Country#9,107 / 56.3k
Total earnings
$25k

Billed in all: $26k

World#123,216 / 412k
🇵🇭Country#20,323 / 56.3k
Per project
$25k

$5.8k in the last 6 months

World#4,055 / 412k
🇵🇭Country#683 / 56.3k
Projects, last 6 months
1
0% fixed100% hourly
World#128,092 / 412k
🇵🇭Country#14,297 / 56.3k
Projects in all
1

Across 2 contracts

0% fixed100% hourly
World#360,671 / 412k
🇵🇭Country#43,767 / 56.3k

Earnings, last 30 days

$26k+$944 earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$25.0k$25.5k$26.0k$26.5kOct 8Oct 23Nov 7

Skill rankings: Top 13% in Data Analysis

Ranked by MRR among everyone on Upwork with the skill.

  1. #8Rapportive46 freelancers · 🇵🇭 #4Top 17%
  2. #89Supervision392 freelancers · 🇵🇭 #44Top 23%
  3. #152Problem Resolution837 freelancers · 🇵🇭 #41Top 18%
  4. #780Quality Assurance4,092 freelancers · 🇵🇭 #303Top 19%
  5. #1,830Data Analysis14,625 freelancers · 🇵🇭 #390Top 13%
  6. #2,327Online Chat Support11,527 freelancers · 🇵🇭 #1,465Top 20%
  7. #4,354Administrative Support27,851 freelancers · 🇵🇭 #2,303Top 16%
  8. #6,764Customer Service37,167 freelancers · 🇵🇭 #3,680Top 18%