Joanna M.

Customer Service Representative | Freight VA | Order Processing

With 7 years of customer service experience, I specialize in inbound support, order processing, email management, and administrative tasks. I have worked with U.S.-based clients, handling high-volume workloads while maintaining accuracy, professionalism, and excellent customer service. To expand my expertise, I recently completed Freight Virtual Assistant training, where I learned to support freight brokers, carriers, logistics companies, and shippers with their daily operations. I can help you with: -Customer service (phone, chat, and email) -Order processing and order management -Email and inbox management -Data entry -Shipment tracking and load updates -LTL/FTL quoting • Load board research • Creating shipments • Tracking and daily updates • Documentation (BOL, POD, COI) • Admin and email support Why work with me? -7 years of customer service experience -Detail-oriented and highly organized -Fast learner who adapts quickly to new tools and processes -Dependable, proactive, and committed to meeting deadlines -Dedicated to providing excellent customer support I believe that great support allows businesses to focus on growth. My goal is to become a dependable member of your team by delivering accurate, timely, and professional service every day.