Jan Nikki Marri A.

Over my fifteen-year journey across diverse industries, from Telecommunications, Banking, E-commerce, and Logistics, I have witnessed how teamwork and customer experience play a big role in the success of a business. Data Analysis, Costing, Risk intake, and Supply Management can be taught but Teamwork and Customer Experience are two fundamental principles that can make or break a business. My journey started at the front lines of Telco giants, where every customer interaction shaped my understanding of service excellence. This helped me a lot as I transitioned to Retail Banking, Retail and B2B Collections, E-commerce, and Logistics. The skills and knowledge that I have gained over the years helped a lot as I transitioned from being a representative to handling a team. This journey has equipped me with unique insights into the critical factors that can either propel an operation to new heights or lead to its downfall. Let's connect and grow your business together!