Jes S.

Freight operations and truck dispatch support for brokers, carriers, and trucking companies—covering load research, load coordination, carrier sourcing, dispatch administration, tracking, documentation, and communication. I’m a Freight Operations & Truck Dispatch Virtual Assistant with 5+ years of prior virtual assistance experience across administrative, customer service, eCommerce, research, and digital operations, combined with specialized training in U.S. freight brokerage and truck dispatch operations. My focus is supporting the operational work behind freight movements—keeping load information organized, researching suitable opportunities, coordinating with carriers and drivers, maintaining shipment updates, and keeping documentation and follow-ups on track. FREIGHT BROKER & OPERATIONS SUPPORT • Load research and load evaluation • Load coordination • Carrier sourcing and follow-up • Carrier communication • Carrier information and document collection • Rate confirmation workflow • Track & Trace • Shipment status updates • Appointment and delivery follow-up • Freight documentation and record keeping • BOL and POD workflow familiarity • Broker-side administrative support • Load and carrier information management • Operational spreadsheets and tracking TRUCK DISPATCH SUPPORT • Load board research • Searching for loads based on equipment, location, lane, and requirements • Reviewing load details before presenting opportunities • Pickup and delivery information management • Driver/carrier communication • Dispatch coordination and follow-up • Load status monitoring • Appointment coordination • Track & Trace • Delivery and POD follow-up • Maintaining organized dispatch records • Supporting communication between drivers, carriers, brokers, and customers HOW I CAN SUPPORT YOUR OPERATION A freight operation involves multiple moving parts—from finding and reviewing a load to coordinating the carrier, tracking the shipment, and completing the documentation afterward. I can support workflows such as: LOAD RESEARCH ↓ LOAD REVIEW ↓ CARRIER / DRIVER COORDINATION ↓ RATE & LOAD CONFIRMATION ↓ DISPATCH / SHIPMENT FOLLOW-UP ↓ TRACK & TRACE ↓ DELIVERY ↓ POD & DOCUMENTATION The goal is to keep information, communication, and follow-ups organized so brokers, carriers, and trucking teams have better visibility over their daily operations. Before specializing in freight, I worked as a Virtual Assistant across multiple client environments since 2019, supporting administrative operations, customer service, eCommerce, online research, documentation, and digital workflows. I have since completed specialized training in U.S. freight brokerage and truck dispatch operations and have been building practical freight portfolio projects to demonstrate my understanding of the workflows. My portfolio includes Freight Flow 360, a self-initiated freight coordination simulation covering load review, carrier sourcing, communication, tracking, documentation, and operational follow-up. I also create sample SOPs, communication workflows, tracking processes, and dispatch-related demonstrations as part of my professional portfolio. These portfolio projects are self-initiated simulations and are not presented as paid client freight experience. I’m looking to support: • Freight brokers • Freight brokerage companies • Trucking companies • Owner-operators • Dispatch teams • Logistics companies • Transportation operations If your operation needs additional support keeping loads, drivers, carriers, shipment updates, and documentation organized, I’m available to discuss your workflow. -Jes