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Jessica R.

Jessica R.

Customer Service Rep / Virtual Assistant - Phone, Email & Chat Support

I've been in the BPO industry for over 3 years and flexible to work at any given 8-hour shift. I have experience with handling customers on Amazon and Groupon and familiar with using the tools Zendesk, Freshdesk, Customer Service central and Salesforce. I'm able to assist customers in all 3 media of contact whether it's call, chat or phone. With my knowledge and experience in customer service, I'm able to deal with any type of customers even if they are irate. I also have experience in appointment setting, data entry, and Social media management.

🇯🇲Portmore, Jamaica$6/hr90% JSS4.97 (2)Since Apr 2019
GlobeUpwork

Earnings and projects

MRR
$1.7k

Last 6 months ÷ 6

World#28,509 / 412k
🇯🇲Country#86 / 1,010
Revenue, last 30 days
$1.9k

Last 6 months: $10k

World#22,340 / 412k
🇯🇲Country#70 / 1,010
Total earnings
$104k

Billed in all: $110k

World#37,408 / 412k
🇯🇲Country#112 / 1,010
Per project
$35k

$10k in the last 6 months

World#2,123 / 412k
🇯🇲Country#8 / 1,010
Projects, last 6 months
1
0% fixed100% hourly
World#128,095 / 412k
🇯🇲Country#240 / 1,010
Projects in all
3

Across 5 contracts

0% fixed100% hourly
World#304,142 / 412k
🇯🇲Country#604 / 1,010

Earnings, last 30 days

$110k+$1.9k earned in the last 30 daysBilled in all, before Upwork's fee · drag across the chart to see what was earned in any stretch
$108k$109k$110kOct 8Oct 23Nov 7

Skill rankings: Top 5% in Social Media Website

Ranked by MRR among everyone on Upwork with the skill.

  1. #86Social Media Website1,690 freelancers · 🇯🇲 #1Top 5%
  2. #117Intercom744 freelancers · 🇯🇲 #2Top 16%
  3. #161Freshdesk1,321 freelancers · 🇯🇲 #3Top 12%
  4. #321Salesforce CRM3,059 freelancers · 🇯🇲 #3Top 10%
  5. #539Phone Support5,089 freelancers · 🇯🇲 #10Top 11%
  6. #686Zendesk5,908 freelancers · 🇯🇲 #10Top 12%
  7. #1,057Online Chat Support11,527 freelancers · 🇯🇲 #18Top 9%
  8. #1,333Email Support14,954 freelancers · 🇯🇲 #13Top 9%