Mary A.
Customer Support Engineer
Highly skilled and dedicated Research and Cloud Support Engineer with over 4 years hands-on experience. I possess excellent analytical and problem-solving skills and a strong ability to work with minimal supervision, adequate experience in deployment and usage of Microsoft Cloud solutions with growing interests in cyber security. My achievements includes: 1. Exceeding expectation for key performance indicator. 2. Employee of 4 consecutive months. 3. Beneficiary of the Microsoft monthly performance incentive. 4. Successful deployment of Enterprise applications ranging from Microsoft offerings to identity management services. Technical trainer (T4) for support Engineers. 5. 12% increase of customer satisfaction ratings during my tenure as escalation engineer.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $7.3k
Billed in all: $157,335$157k
$7.3k in the last 6 months
Across 15 contracts
Earnings, last 30 days
Skill rankings: Top 9% in Sales Lead Lists
Ranked by MRR among everyone on Upwork with the skill.
- #40Product Onboarding227 freelancers · 🇳🇬 #5Top 18%🇳🇬#5 of 39
- #254Sales Lead Lists2,725 freelancers · 🇳🇬 #3Top 9%🇳🇬#3 of 60
- #312LinkedIn3,309 freelancers · 🇳🇬 #8Top 9%🇳🇬#8 of 138
- #975SaaS6,440 freelancers · 🇳🇬 #33Top 15%🇳🇬#33 of 365
- #1,750Technical Support11,267 freelancers · 🇳🇬 #79Top 16%🇳🇬#79 of 463
- #1,794Online Chat Support11,527 freelancers · 🇳🇬 #58Top 16%🇳🇬#58 of 480
- #2,258Email Support14,954 freelancers · 🇳🇬 #88Top 15%🇳🇬#88 of 662
- #2,901Customer Support20,101 freelancers · 🇳🇬 #165Top 14%🇳🇬#165 of 1,317