John Mark D.

11 YEARS EXPERIENCE IN INFORMATION TECHNOLOGY FIELD. Experience in supporting 24x7 environments Experience in systems analysis, troubleshooting & performance tuning of operating systems Good interpersonal and troubleshooting skills, able to work under pressure, multitask, able to work alone or in a team environment, detail-oriented, quick learning capacity My expertise includes the following: Help Desk/Ticket Support, Remote Support, Email Support, Inbound Phone Support and Outbound Phone Support, resolving and documenting technical support communications for MS O365 product customers. Ability to read system/application logs and traces to identify issue cause Tech Queue Specific Exchange Online Experience with and understanding of mail transport fundamentals (POP/IMAP/SMTP), as well as networking fundamentals. Includes, but not limited to knowledge of DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection. Experience with configuring mail clients (Outlook or other). Setting up Office 365 Accounts, getting the right subscription and knowledgeable on 365 commerce. Setting up new user accounts, Office 365 groups, Mailbox, Public Folder, Shared Mailboxes, etc. Knowledgeable in Active Directory. Understands on premise Exchange 2007/2010/2013 Auto discover / Outlook connectivity / OWA / ActiveSync / Public folders / Mail routing / SMTP relay / Recipient configuration, Onedrive, Sharepoint, Word, Access, Powerpoint, Excel, Publisher, One note, Skype, Microsoft Teams and other Office 365 Cloud applications. Migrates gsuite suite Mailboxes to Office 365 Exchange online, contacts, calendars, google drive to onedrive. Manages DNS Records.