Jhun Ray M.
Client Services & Data Analysis | 8+ Years Customer Support
Experienced administrative assistant, customer service lead, and data analyst with a demonstrated history of supporting eCommerce, marketing, and customer service operations for U.S. and international companies. Skilled in generating reports, managing client communications, coordinating projects, and designing data visualizations. Proficient in eCommerce platforms (Shopify, Magento 2, BigCommerce, Amazon, Printful), Subscription-based tools (SKIO, ReCharge, Loop, Loox, Hextom), CRMs (Zendesk, Gorgias, Freshdesk, Reamaze, Helpscout, Intercom), and productivity tools (Microsoft Office, Google Suite, Shipstation). Adept at quality assurance, team leadership, and cross-functional collaboration to drive customer satisfaction and operational efficiency.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $26k
Billed in all: $243,877$244k
$3.7k in the last 6 months
Across 25 contracts
Earnings, last 30 days
Skill rankings: Top 0.45% in Data Entry
Top 1% in 8 of 15 skills, ranked by MRR among everyone on Upwork with the skill.
- #4Multitasking598 freelancers · 🇵🇭 #1Top 0.67%🇵🇭#1 of 278
- #6Answered Ticket446 freelancers · 🇵🇭 #3Top 1%🇵🇭#3 of 250
- #17Communication Etiquette1,807 freelancers · 🇵🇭 #6Top 0.94%🇵🇭#6 of 1,003
- #23Ticketing System1,296 freelancers · 🇵🇭 #6Top 2%🇵🇭#6 of 540
- #32Client Management2,926 freelancers · 🇵🇭 #3Top 1%🇵🇭#3 of 695
- #39Customer Satisfaction3,986 freelancers · 🇵🇭 #16Top 0.98%🇵🇭#16 of 1,816
- #68Amazon3,514 freelancers · 🇵🇭 #5Top 2%🇵🇭#5 of 781
- #81Facebook5,551 freelancers · 🇵🇭 #6Top 1%🇵🇭#6 of 1,258