Catherine Joy S.

Customer Service & Order Management | Shopify & Dropshipping VA

Are you looking for a reliable and proactive Virtual Assistant who can provide excellent customer support and help you manage daily operations smoothly? You’re in the right place. I’m Catherine, a highly organized and detail-oriented Customer Support and Virtual Assistant with more than 10 years of experience providing professional support to global clients. I specialize in customer service, administrative assistance, and Shopify operations for businesses that value quality and efficiency. Services I Offer: 1. Customer Support – Responding to inquiries via email, chat, or social media (Zendesk, Reamaze, Freshdesk, Gmail, Facebook, Instagram, X, LinkedIn, TikTok, Pinterest, Discord). 2. Order Management – Tracking orders, coordinating shipments, and updating customers. 3. Refunds, Returns & Disputes – Processing cases accurately and following company policies. 4. Shopify & Dropshipping Support – Inventory updates, and order processing. 5. Administrative Assistance – Data entry, reporting, scheduling, and document management. 6. Social Media Support – Managing inboxes, replying to comments, and community assistance. What clients say about me: “Reliable, always online, and handles even difficult customer situations professionally.” “Excellent communication, fast learner, and pays attention to details.” Why work with me: 1. Over 10 years of experience in administrative tasks, customer service and e-commerce support 2. Skilled in Zendesk, Freshdesk, Reamaze, Gmail, and Shopify 3. Calm under pressure with a focus on customer satisfaction 4. Fast learner with strong attention to detail and accountability If you need someone to manage your inbox, assist customers, or support your store operations, I can help you streamline your processes and maintain excellent customer relationships. Let’s work together to build a reliable and efficient support system for your business. Skills 1. Customer Support (Email, Chat, Social Media) 2. Virtual Assistance 3. Shopify & Dropshipping 4. Refunds, Returns & Disputes 5. Zendesk, Reamaze, Freshdesk 6. Order Processing & Fulfillment 7. Data Entry & Administrative Tasks 8. Customer Support Experience (CX) 9. Social Media Support 10. Communication & Problem Solving 11. CRM & Helpdesk Management