Umer D.

Complex SaaS products become difficult to use when workflows, roles, data, and features keep growing. I help founders and product teams turn that complexity into clear, scalable Figma experiences that users understand and developers can build with confidence. I’m a Senior UI/UX & Product Designer focused on SaaS, B2B web applications, dashboards, AI products, and mobile experiences. ⭐ Top Rated+ on Upwork ⭐ 100% Job Success ⭐ 7+ years in UI/UX & Product Design ⭐ 300+ completed design projects ⭐ 7,000+ Upwork hours ⭐ Available for PST and EST collaboration The problems I usually help solve • Your SaaS product works, but the UX feels complicated or inconsistent • Your dashboard has too much information and users struggle to find what matters • Your developers built the functionality first and now the product needs a professional UX/UI pass • Different features have been added over time and the experience no longer feels like one product • You need a scalable Figma design system instead of one-off screens • You are building an AI product and need the AI behavior to feel understandable and trustworthy • You have an existing product that needs modernization without unnecessarily changing what already works What I design SaaS & B2B Web Applications Complex workflows, customer portals, internal tools, enterprise applications, onboarding, permissions, settings, and multi-role products. Dashboards, CRM & Data-Heavy Interfaces Analytics dashboards, admin panels, CRM workflows, tables, filters, search, reporting, data visualization, and operational interfaces. AI Product Design AI SaaS, conversational interfaces, AI-generated content, automation workflows, agents, processing states, human review, supporting evidence, and error/recovery experiences. Mobile App UX/UI iOS and Android product experiences, onboarding, profiles, marketplaces, healthcare products, and multi-step user journeys. Figma Design Systems Auto Layout, Components, Variants, Variables, responsive patterns, reusable libraries, interaction states, and developer-ready documentation. How I work I don't start by decorating screens. I first understand the users, business goals, product logic, workflows, constraints, and existing system. Then I work through: User flows → Information architecture → Wireframes → Interaction design → High-fidelity UI → Prototype → Design system → Developer handoff → Implementation review For complex products, I also design the states developers eventually need but that are often missing from initial requirements: • Loading, empty, success and error states • Validation and disabled states • Permissions and conditional actions • Long-content and edge cases • Tables, filters, search and pagination • Responsive desktop, tablet and mobile behavior Why clients bring me into complex products I think beyond individual screens. When I design a workflow, I consider how it connects to the rest of the product, how it scales, how users understand it, how the design system supports it, and how engineering will actually implement it. My strongest work is on products where there is complexity to simplify rather than simply a screen to make prettier. Relevant experience SaaS | B2B | AI Products | Enterprise Software | Healthcare | Dashboards | CRM | Web Applications | Mobile Apps | Marketplaces | Design Systems Primary tools: Figma | ChatGPT | Claude Also experienced with Adobe Creative Suite and practical HTML/CSS/JavaScript/React concepts for better design-to-development collaboration. Have an existing SaaS product, dashboard, AI platform, web app, or mobile product that has become difficult to use? Send me the product, Figma file, or the workflow giving your users the most trouble. I’ll tell you where I would start. Umer Dilshad Senior UI/UX & Product Designer