Sunshine M.

Hello, I'm Sunny, and I possess more than a decade of professional experience. My expertise lies in Client Services, Project Management, Learning & Development, Customer Service, Human Resources, and Recruitment. I am capable of working independently or with minimal supervision, consistently delivering work of the highest quality that meets my clients' expectations. My primary focus is on the satisfaction of both customers and clients, as I strive to achieve their objectives. I am dedicated to providing top-notch output that is characterized by its quality. I am Proficient, Reliable and Knowledgeable in multiple roles & tools. HUMAN RESOURCES - Process Creation (Employee Handbook, SOPs). - Creating KPIs for different departments. - Conduct and Create Performance Evaluation Plan. RECRUITMENT - End to End Recruitment. - Volume Hiring, Technical Recruitment, C-Level Recruitment and Rank & File Recruitment. - Recruitment Analysis. - Capacity Planning - Forecasting - Social Media Management PROJECT MANAGEMENT - Process Implementation. - Project Documentation. - End to End Project Management. - Project Analysis. LEARNING & DEVELOPMENT - Product and Process Training. - Training Needs Analysis. - Creation of Training Glidepath and Presentation. ⋆⋆ TOOLS PROFICIENCY⋆⋆ ⭐⭐⭐⭐⭐ Kajabi ⭐⭐⭐⭐⭐ Gorgias ⭐⭐⭐⭐⭐ Slack ⭐⭐⭐⭐⭐ Salesforce ⭐⭐⭐⭐⭐ G-suite & MS office ⭐⭐⭐⭐⭐ Upwork Recruitment & Timesheet Platform ⭐⭐⭐⭐⭐ Notion ⭐⭐⭐⭐⭐ Smartsheet ⭐⭐⭐⭐⭐ Freshdesk & Zendesk ⭐⭐⭐⭐⭐ Asana ⭐⭐⭐⭐⭐ Monday.com ⭐⭐⭐⭐⭐ Click-up ⭐⭐⭐ ⭐ Trello ⭐⭐⭐⭐ Confluence / Jira Atlassian ⭐⭐⭐⭐ Accelo ⭐⭐⭐⭐ Canva ⭐⭐⭐ META Ads (Facebook & Instagram) ⭐⭐ QuickBooks