Rachel B.

Multilingual E-commerce Customer Support | SK / CZ / EN | 18+ Years Experience I help e-commerce businesses provide professional, fast, and multilingual customer support that improves customer satisfaction and retention. With over 18 years of experience in email, chat, and social media support, I’ve supported global brands and online stores in handling high ticket volumes while maintaining a consistent and customer-friendly brand voice. I am fluent in Slovak, Czech, and English and experienced in supporting customers across multiple channels and platforms. 🔹 E-commerce & Support Expertise Shopify, WordPress, Oberlo, AliExpress Zendesk, Freshdesk, Tidio, Gorgias, Conversocial, Agora CRM systems, SAP Order issues, refunds, returns, delivery tracking, and complaints 🔹 Industry Experience E-commerce customer support & moderation Technical support (Stanley Black & Decker) Medical customer support (Medtronic) 🔹 What Clients Can Expect Clear, empathetic, and professional communication Fast response times and excellent organization Ability to work independently with minimal supervision Reliability during peak periods and under pressure I don’t just resolve tickets — I help protect your brand reputation and create positive customer experiences. If you’re looking for a long-term, multilingual customer support partner, I’d be happy to support your business. — Rachel