Erwin John B.

With over 7+ years in the field, I am the person you need to speak with about maintaining 5-star ratings in your business customer service department. I have managed customer service departments for multiple eCommerce websites, small and medium businesses for law firms, real estate firms, Doctors Office and more across the UK, Canada, USA, and Ireland, I offer consultation for Customer Service Technical Support Business Strategy CSR Department SetUp A-Z Over my years of experience, I have Expanded multiple eCommerce business departments from 1 agent to a team of 30+ agents working and being managed physically and maintaining efficiency. I have a modern office with 30+ current 24/7 support team that started from US and Canadian business hours. Please also see additional experiences below: -Monitored the telecommunications/chat and email system acting as the liaison between the company and the service provider and completed initial assessments of problems with desktop PCs and printers -Lead generation expert for managed livechat strategies especially in real estate industry. -A managed business based in Canada since 2019-2025 -Revised and upgraded staff position descriptions and created needed support positions. -Created incentive programs for customer service departments I am an EXPERT in my field and I am the person you need to speak to about growing your customer service department.