Sam Boy S.
Customer Service Specialist
Hi, I am Sam, and I have more than 7 years of experience as a Customer Support Specialist. I've handled voice and non-voice campaigns in different businesses such as Telco, healthcare services, and e-commerce. I also have experience using the following software/tools: - Office365 - VCC - Zendesk - Hubspot - Asana - Freshdesk - Slack - Shopify I have acquired a great deal of knowledge and skills throughout my career. I am friendly, patient and I am good at multi-tasking, allowing me to take on several responsibilities at once. My goal is to provide client satisfaction by completing the tasks on time and to have a long-term working relationship with them. Thank you for taking the time to read my profile and I look forward to work with you.
Earnings and projects
Last 6 months ÷ 6
Last 6 months: $8.7k
Billed in all: $39,432$39k
$8.7k in the last 6 months
Across 11 contracts
Earnings, last 30 days
Skill rankings: Top 8% in Social Customer Service
Ranked by MRR among everyone on Upwork with the skill.
- #9Customer Satisfaction Research73 freelancers · 🇵🇭 #3Top 12%🇵🇭#3 of 16
- #94Social Customer Service1,137 freelancers · 🇵🇭 #49Top 8%🇵🇭#49 of 458
- #150Inbound Inquiry1,295 freelancers · 🇵🇭 #82Top 12%🇵🇭#82 of 784
- #198Ticketing System1,296 freelancers · 🇵🇭 #86Top 15%🇵🇭#86 of 540
- #368Order Tracking2,668 freelancers · 🇵🇭 #253Top 14%🇵🇭#253 of 1,731
- #523Customer Satisfaction3,986 freelancers · 🇵🇭 #248Top 13%🇵🇭#248 of 1,816
- #1,313Technical Support11,267 freelancers · 🇵🇭 #675Top 12%🇵🇭#675 of 6,366
- #1,693Email Support14,954 freelancers · 🇵🇭 #998Top 11%🇵🇭#998 of 8,734