Shericah S.

Mabuhay! 👋 Running a business means wearing too many hats. There are emails to answer, calendars to manage, customers to support, orders to process, invoices to track, and a never-ending list of things that somehow need to get done. That’s where I come in. I help busy founders, executives, and business owners stay organized and keep things moving by taking the day-to-day work off their plate. With 20,000+ hours worked on Upwork, I’ve supported businesses across different industries as an Executive & Virtual Assistant, Personal Assistant, E-commerce Specialist, Customer Support Specialist, and Bookkeeper. 👩‍💻 EXECUTIVE, VIRTUAL & PERSONAL ASSISTANCE ✔ Inbox management & email drafting ✔ Calendar management & scheduling ✔ Appointment & meeting coordination ✔ Travel planning & reservations ✔ Task & project management ✔ Follow-ups & deadline tracking ✔ Research & data gathering ✔ Data entry & spreadsheet management ✔ CRM management ✔ File & document organization ✔ Reports, presentations & documentation ✔ SOP creation & process organization ✔ Personal assistance & day-to-day requests Whether you need your inbox cleaned up, a trip planned, meetings scheduled, research done, projects followed up, or someone to handle those random tasks that keep piling up, I can take care of them. 🛒 E-COMMERCE & CUSTOMER SUPPORT I’ve supported online stores across Shopify, Amazon, and Etsy, working on both the backend and customer-facing sides of the business. ✔ Shopify product listings & updates ✔ Product descriptions, images, SKUs, variants & pricing ✔ Collections, tags & product catalog management ✔ Inventory & product availability updates ✔ Order processing & management ✔ Fulfillment & shipment coordination ✔ Email & live chat customer support ✔ Product & pre-purchase inquiries ✔ Shipping & order status updates ✔ Returns, exchanges & order changes ✔ Quotes, invoices & payment links ✔ Customer follow-ups & escalations ✔ Supplier, warehouse & internal team coordination 📒 BOOKKEEPING, PAYROLL & FINANCIAL ADMIN I can also help keep your books, payroll, payables, receivables, and day-to-day financial admin organized and up to date. ✔ QuickBooks & Xero ✔ Transaction categorization ✔ Bank & credit card reconciliation ✔ Accounts Payable (AP) ✔ Accounts Receivable (AR) ✔ Vendor bills & payment tracking ✔ Invoice creation & tracking ✔ Payroll processing & payroll support ✔ Timesheet & hours tracking ✔ Payroll records & employee payment tracking ✔ Expense tracking & reimbursements ✔ Receipt & financial document organization ✔ Bookkeeping data entry & cleanup ✔ Basic financial reports 🧰 TOOLS & PLATFORMS 🛒 E-commerce: Shopify • Amazon Seller Central • Etsy 💬 Customer Support & CRM: HubSpot • Zendesk • Freshdesk • RichPanel 👩‍💻 Project Management: Asana • ClickUp • Trello • Airtable • Monday 📧 Email & Marketing: Gmail • Outlook • Klaviyo • Mailchimp • GetResponse 📅 Scheduling & Calendar: Google Calendar • Calendly • Travefy • TravelJoy 💬 Communication: Slack • Microsoft Teams • Zoom • WhatsApp 📒 Bookkeeping: QuickBooks • Xero • Sage ✈️ Travel & Reservations: Expedia TAAP • Rolzo • OpenTable • Resy • Viator • GetYourGuide • Booking 🎨 Creative: Canva ✅ Google Workspace: Docs • Sheets • Drive • Forms If your business uses a tool that isn’t listed here, chances are I can learn it quickly. I’m organized, resourceful, comfortable working independently, and I take ownership of the work assigned to me. More importantly, I take the time to learn how you like things done so you don’t have to explain the same task over and over again. Need your inbox under control? I’ve got it. Need your Shopify backend updated? Leave it with me. Need your books organized? I can handle that too. Need help with something completely random? Try me. 😉 My goal is simple: give you fewer things to think about every day so you can focus on the bigger things. Send me a message and let’s talk about what you need.