May Zibelle V.

✅ 12+ Years in SaaS & Telecom Experience Management (Call, Chat, Email) ✅Tier 3 SaaS Specialist - Handling Escalated Technical Cases and Managing Supervisor-Level Inquiries ✅ SaaS Tool Expert - Advanced proficiency in CRM and Help Desk ecosystems including Salesforce, Zendesk and Zoho ✅ Process Manager (From Lead to Customer Payment, Start to End Transaction) ✅Leading Supervisor-Level Support Calls with Precision ✅Skilled in Advanced Troubleshooting With more than 10 years experience in the BPO industry, I offer a blend of compassionate coaching and strategic leadership. My background includes managing supervisor calls and complex technical troubleshooting for cloud-based service providers. After years of handling escalated issues for a major service provider, I’ve learned how to balance empathy with efficiency. I am committed to creating a supportive work environment that consistently hits performance targets and meets specific client needs. Tools✅ CRM & Support: ✔ Salesforce ✔ Zendesk/Zopim ✔ Zoho ✔ Shopify Communicationsm& Chat: ✔Avaya ✔Talkdesk ✔ Slack ✔ Microsoft 365 ✔ Tidio ✔ ClickUp Operations & Analytics: ✔ Pathlight ✔ Retool ✔ ReAmaze ✔Google Workspace ✔ Adobe Photoshop, Canva Together, we can achieve your project goals while fostering positive and collaborative work relationship. I look forward to partnering with you to fully utilize my extensive experience and skills to drive success for your project.