Bianca Camille M. L.

🔍 Need a reliable Virtual Assistant to help manage your Shopify store, customer support, social media, and day-to-day business operations? You’re in the right place! I have experience supporting e-commerce businesses through customer service, Shopify store management, administrative support, and social media management. If you're looking for someone dependable, organized, and proactive to help lighten your workload, I’d love to learn more about your business and how I can support you. 🤝 Client-centered approach & trustworthy communication 🥇 100% Job Success Score 🏆 Top Rated Freelancer 𝐂𝐡𝐞𝐜𝐤 𝐦𝐲 𝐬𝐤𝐢𝐥𝐥𝐬 𝐛𝐞𝐥𝐨𝐰 𝐭𝐨 𝐬𝐞𝐞 𝐡𝐨𝐰 𝐈 𝐜𝐚𝐧 𝐬𝐮𝐩𝐨𝐫𝐭 𝐲𝐨𝐮𝐫 𝐛𝐮𝐬𝐢𝐧𝐞𝐬𝐬 👇 💎 CUSTOMER SERVICE & CLIENT SUPPORT Customer satisfaction is one of my top priorities. I provide professional, empathetic, and timely support through email, chat, and social media. ✦ Email & chat support ✦ Inbox management ✦ Gorgias, Zoho, Gmail support handling ✦ Order tracking & issue resolution ✦ Refunds, replacements & customer escalations ✦ CRM updates & customer records management ✦ Follow-ups and client communication ✦ Administrative support 💎 SHOPIFY STORE MANAGEMENT I support e-commerce businesses by managing daily Shopify operations to ensure smooth workflows and a positive customer experience. ✦ Product listing & optimization ✦ Product descriptions ✦ Inventory management ✦ Order fulfillment & tracking ✦ Product uploads & variants ✦ Discounts & promo codes ✦ Shopify admin support ✦ Basic store analytics monitoring ✦ Coordination with suppliers and logistics teams 💎 SOCIAL MEDIA MANAGEMENT I help brands maintain a consistent online presence while building engagement and customer relationships. ✦ Content planning, scheduling & posting ✦ Caption writing & hashtag research ✦ Community management (comments & DMs) ✦ Canva graphics support ✦ Lead generation ✦ Basic analytics & reporting 💎 TOOLS & PLATFORMS ⭐ Shopify ⭐Woocommerce ⭐ Gorgias ⭐ Canva ⭐ CapCut ⭐ Google Workspace ⭐ Microsoft Office Suite ⭐ Slack ⭐ ClickUp ⭐ Mondaycom ⭐ Trello ⭐ Motion ⭐ Calendly ⭐ Zoho ⭐ Facebook ⭐ Instagram ⭐ TikTok ⭐Mailchimp ✨ WHY CLIENTS WORK WITH ME ✨ ✔ Strong communication skills ✔ Organized and detail-oriented ✔ Fast learner and adaptable ✔ Proactive and reliable ✔ Able to work independently ✔ Experienced in handling customer concerns professionally If you think we’d be a great fit, feel free to send me a message, invitation, or offer. I’d love to learn more about your business and how I can help. Cheers, Bianca 🥂