Akindele A.

Customer Service Manager

I am a vastly experienced customer support representative with over 7 years experience, I can handle all inquiries, feedback, complaints that your customers may have relating to your business or organization. I will respond to all relevant emails, live chat requests and any other way in which your customers communicate with you and your business. My online work experience and strengths include: * E-commerce, Logistics, Hospitality & Transportation Industry experience. *Process creation and modification of efficiencies. * Customer Success Team all round management *Resource/FAQ creation, implementation and maintenance. * Customer related escalations handled professionally via Email, Live Chat, and Social Media (e.g. Facebook, Yelp, Instagram, NextDoor, Twitter etc) * Client Account Management/Follow up/Feedback * Process/Project Management (including Creation, Implementation and troubleshooting) * Administrative & Information Management Platforms: Twitter Facebook Instagram Hubspot Zendesk FreshDesk Shopify Intercom and many more. If you are looking for a solution-oriented, extremely motivated, highly resourceful, attentive to details and professional Customer Service Representative, you have found the right person here! I’m the one you need since my highest priority is solving all types of inquiries and helping your customers get the utmost satisfaction from your brand/organization/company.