Maria Lourdes M.

Administrative Operations professional with nearly 20 years of experience supporting U.S.-based and international businesses across administration, bookkeeping, billing, logistics, customer service, and back-office operations. Experienced in ERP/CRM administration, workflow improvement, and AI-assisted processes using ChatGPT, Claude AI, Zapier, Make, n8n, and GoHighLevel. Skilled in using technology to reduce repetitive tasks, improve accuracy, organize information, and support efficient daily operations. Strong background in bookkeeping and billing, including invoicing, AR/AP support, collections, credits, refunds, payment reconciliation, and financial documentation. Proficient in QuickBooks Online, Xero, SAP, Microsoft Excel, Google Sheets, and Google Workspace. Experienced in logistics operations, including order processing, shipment coordination, inventory and purchase order tracking, import/export documentation, and communication with customers, vendors, carriers, and drivers. Core Skills • Administrative & Executive Support • ERP/CRM Administration • AI-Assisted Workflow Automation • Process Improvement • Data Entry, Reporting & Documentation • Excel & Google Sheets • ChatGPT & Claude AI • Zapier, Make, n8n & GoHighLevel • Bookkeeping & Accounts Administration • Billing, Invoicing & AR/AP • QuickBooks Online & Xero • Logistics & Shipping Coordination • Order Processing & Fulfillment • Inventory & PO Tracking • SAP & ERP/CRM Systems • Customer Service & Email/Chat Support Detail-oriented, dependable, and organized, with a strong focus on accuracy, efficiency, process improvement, and reliable operational support.